"twitter" Posts

How To Gain More Followers On Twitter [Video]

After seeing how much our readers loved learning about new ways to increase their Twitter following in our previous post, we thought we’d create a short 2 minute video (okay, 2 minute 38 seconds) with 7 more great tips!  This video will show you how to gain more followers on Twitter, complete with a visual guide on […]

How to setup and own a Twitter Chat

How To Setup and Own a Twitter Chat

A Twitter chat is where a group of users meet on Twitter in order to discuss a specific topic, at a scheduled time. This usually takes place within an hour slot, at the same time each week and can be predefined by a list of topics or questions as points of discussion. A chat could […]

5 Examples Of Businesses Who Generate Leads From Twitter Search

5 Examples Of Businesses Who Generate Leads From Twitter Search

If you use Twitter but not Twitter Search, you’re missing out on many of the opportunities the channel offers to connect your brand with your customers. While Twitter will tell you who’s mentioned your brand handle, Twitter Search will tell you who’s mentioned your brand but not tagged a handle, who’s talking about your competitors […]

Golden Rules for Providing Great Customer Service on Twitter

10 Golden Rules for Providing Customer Service on Twitter

As you might expect with a Twitter Monitoring tool, the majority of our customer service occurs on Twitter. A tweet is often the first thing that alerts us to a customer query and this means we have to be ‘always on’ to ensure that we are providing the best customer service possible. A recent study […]