"twitter-tips-2" Posts

How To Gain More Followers On Twitter [Video]

After seeing how much our readers loved learning about new ways to increase their Twitter following in our previous post, we thought we’d create a short 2 minute video (okay, 2 minute 38 seconds) with 7 more great tips!  This video will show you how to gain more followers on Twitter, complete with a visual guide on […]

How to setup and own a Twitter Chat

How To Setup and Own a Twitter Chat

A Twitter chat is where a group of users meet on Twitter in order to discuss a specific topic, at a scheduled time. This usually takes place within an hour slot, at the same time each week and can be predefined by a list of topics or questions as points of discussion. A chat could […]

Golden Rules for Providing Great Customer Service on Twitter

10 Golden Rules for Providing Customer Service on Twitter

As you might expect with a Twitter Monitoring tool, the majority of our customer service occurs on Twitter. A tweet is often the first thing that alerts us to a customer query and this means we have to be ‘always on’ to ensure that we are providing the best customer service possible. A recent study […]

twitter changes for 2014

Changes on Twitter: what business users need to know

Twitter claims that not a day goes by where it doesn’t test at least one new feature and the channel has been rolling out major layout and design changes since the beginning of the year. Add this to recent changes on other social sites and we think you’ll agree that it can be difficult for […]