"twitter-tips-2" Posts

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Tweets Soon To Appear In Google Search

Twitter has never been more prominent. With 284 million active monthly users, the social media giants are proving themselves as a priceless tool for any business trying to make themselves known. And when we thought Twitter couldn’t become any more influential, they’ve just revealed that they’ve signed a deal with Google so that tweets, yes […]

How To Gain More Followers On Twitter [Video]

After seeing how much our readers loved learning about new ways to increase their Twitter following in our previous post, we thought we’d create a short 2 minute video (okay, 2 minute 38 seconds) with 7 more great tips!  This video will show you how to gain more followers on Twitter, complete with a visual guide on […]

How to setup and own a Twitter Chat

How To Setup and Own a Twitter Chat

A Twitter chat is where a group of users meet on Twitter in order to discuss a specific topic, at a scheduled time. This usually takes place within an hour slot, at the same time each week and can be predefined by a list of topics or questions as points of discussion. A chat could […]

Golden Rules for Providing Great Customer Service on Twitter

10 Golden Rules for Providing Customer Service on Twitter

As you might expect with a Twitter Monitoring tool, the majority of our customer service occurs on Twitter. A tweet is often the first thing that alerts us to a customer query and this means we have to be ‘always on’ to ensure that we are providing the best customer service possible. A recent study […]