Changes to the Twitter monitoring tool Twilert

Welcome to the new Twilert – what you need to know

At Twilert, we are always looking for ways to improve the platform and develop new features which will add benefit for our users. These improvements often come out of conversations we have had with customers, user testing groups or growing demands we see in the social media market. This helps us to ensure that Twilert remains the number one Twitter monitoring and alert tool for businesses and individuals.

Our focus over the next 6-12 months is to develop features which will further help agencies and brands to manage their online reputation and we’re incredibly excited about what we have planned.

This week we have implemented the first of the new changes and features which we believe will improve the way you use and experience Twilert.

Read on to find out more…

 

New Twilert features

Improved Geolocation filter

One of the things that came out of our Twilert user testing sessions was how important geolocation search is for agencies and brands. For crisis management and lead generation purposes, some users mentioned how useful it would be to have the functionality to pinpoint tweets from a specific street, a landmark or even a shopping centre, rather than just a City or Country. For this reason, we have created a new way for you to pinpoint where you want to find tweets from in our geolocation search filter.

 Zone in on a map

When setting up a new Twilert, users can now circle an area on a map that they would like to view tweets from. If users are interested in the events surrounding a specific area or street, this would allow them to find out what was being said on Twitter in that specific location.

This could be a City, a postcode, or even something as specific as a restaurant or street, as shown in the example below.

Monitor tweets sent from a specific street in the new Twilert

User monitors tweets sent around Oxford Street in London

 

Integration with Riffle by CrowdRiff

As Twilert develops over the next 6-12 months we are keen to add in-app reporting that will help users to analyse their Twilerts.

As part of this, Twilert has integrated with a powerful chrome extension called Riffle. For those who may not have heard of it, Riffle is an easy to use tool that allows you to click on an icon next to any Twitter user and instantly see information on top mentions, hashtags they use, their number of followers and many other important insights.

Twilert integrates with chrome extension Riffle for Twitter monitoring

Riffle results for ‘BBCNews’ after the Riffle icon is selected within the search results within new Twilert

Any users that have Riffle installed will now be able to view insights within Twilert at the points below:

  •  In the preview page – learn more about the type of users that will be appearing in your results by clicking the Riffle icon next to the user’s handle
  •  In the Twilert search history – one click to tell you everything you need to know about the people tweeting about your brand

 

Enterprise plan

As well as our Basic, Pro and Agency accounts, Twilert will now offer an Enterprise plan. This has been built specifically with larger companies and agencies in mind, who perhaps need more than 10 user accounts, 100 searches, invoiced billing or any other specific requirements that may not be fulfilled within our other packages.

Our Enterprise packages are a bespoke option, specifically tailored to the needs of the individual company or agency. To talk to us about setting up an Enterprise plan, please email enterprise@twilert.com and our team will be happy to talk you through the different options.

 

Search results preview

As well as an improved onboarding flow, Twilert now allows you to preview the results when you are creating a search. We hope that this will help users to experiment with search filters and get the most accurate results possible for each alert.

To use this feature, just search as usual and then watch the results update live on the righthand side of your Twilert dashboard, as you add and play around with the various Twilert search filters.

Preview your Twilert search results

Live preview on the right hand side shows what your Twilert would look like with the selected search terms

 

Changes to existing features

Extended free trial

After listening to comments from Twilert customers and user testing groups, we have extended the 15 day trial period to 30 days. We hope that this will allow users to evaluate the service fully and give them time to share the product with colleagues and clients where required.

 

Changes to the trial process

In order to continue to provide ongoing customer support and to justify the build of new features in the future, we have also made the decision to remove our free post-trial account.

Currently, users are transferred to a free account once their trial ends which gives them access to unlimited email alerts for a single search for as long as they want to keep it. Unfortunately, this service will no longer be available and users nearing the end of their free trial will now need to choose a subscription plan (starting at $9 per month for up to 5 searches and unlimited alerts), to keep the account they have created after the trial period is complete.

 

 

We hope you enjoy using the new Twilert features as much as we have enjoyed creating them. If you have any questions please get in touch - we’d love to hear from you.

You can also start your 30 day free trial of Twilert today by clicking here.

Beth Gladstone

Marketing Manager @Codegent, looking after Community Manager for Twilert. Crazy about blogging, social media and all things digital. Book reader and yoga devotee, with a bit of lifestyle writing on the side.

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2 Comments

Shelley Nye

about 2 months ago Reply

Great article Beth. Really helpful and concise. Is the bit at the bottom of your piece the Google authorship thing? Any tips on how to get linked to articles with GA on search?

Beth Gladstone

about 1 month ago Reply

Hi Shelley, Thanks for the comment and glad you enjoyed the post! The author bio on our posts are just a Wordpress plugin. Google authorship is something slightly different as this actually shows up in Google and not just on the post. You can link this up either through a verified email address or by inserting some code into your site. This article explains it quite well - https://support.google.com/webmasters/answer/2539557?hl=en Hope that helps! Thanks, Beth

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