"twitter-monitoring" Posts

Golden Rules for Providing Great Customer Service on Twitter

10 Golden Rules for Providing Customer Service on Twitter

As you might expect with a Twitter Monitoring tool, the majority of our customer service occurs on Twitter. A tweet is often the first thing that alerts us to a customer query and this means we have to be ‘always on’ to ensure that we are providing the best customer service possible. A recent study […]

How to Use Twitter Keyword Search Effectively [video]

Twitter Keyword Search is one of the most effective ways to find leads, monitor interactions and communicate with customers. However, it is also the number one misused tool within Twitter search. As part of our mission to help business users master Twitter monitoring, we’ve put together this short video which helps to explain the three […]

Changes to the Twitter monitoring tool Twilert

Welcome to the new Twilert – what you need to know

At Twilert, we are always looking for ways to improve the platform and develop new features which will add benefit for our users. These improvements often come out of conversations we have had with customers, user testing groups or growing demands we see in the social media market. This helps us to ensure that Twilert […]

Marketing in the moment: the how and why of realtime monitoring

Real-time monitoring: How to do it and why it matters

Do you ever see a timely tweet from a competitor brand and think ‘why didn’t we do that?’. Or an angry request from a customer, made worse by a delayed response? These are just some of the reasons why real-time monitoring is becoming increasingly important for brands who use social platforms such as Twitter. With […]