"twitter-monitoring" Posts

The New York City Marathon In tweets

The New York City Marathon In Tweets

The NYC marathon is one of the biggest events in the New York calendar and the largest marathon to date. Naturally, Twitter is a big part of connecting the live event with the rest of the world and is a channel that thousands took to over the weekend, in order to share thoughts, encouragements and personal bests. […]

3 Things To Know About Searching By User On Twitter

3 Things To Know About Searching By User On Twitter

Twitter’s advanced search tool is one of its most powerful functionalities, but unfortunately it can be very easy to get wrong. Twitter provides this guide to it’s advanced search operators but without understanding how they work together, you can often end up hitting irrelevant results that are of no use to you or your brand. […]

twitter monitoring for brands [infographic]

The Importance of Twitter Monitoring for Brands [Infographic]

One of our aims over the next year, is to help brands and businesses become masters of Twitter Monitoring. When used correctly, Twitter Monitoring is the door to improving your brand’s reputation, keeping customers happy and even finding leads for your sales team. To reach as many brands as possible on our mission, we’ve been busy creating […]

Golden Rules for Providing Great Customer Service on Twitter

10 Golden Rules for Providing Customer Service on Twitter

As you might expect with a Twitter Monitoring tool, the majority of our customer service occurs on Twitter. A tweet is often the first thing that alerts us to a customer query and this means we have to be ‘always on’ to ensure that we are providing the best customer service possible. A recent study […]