Effective ways to use Twitter

5 Ways Businesses Can Use Twitter Without Regurgitating Content

Discover the tactics other brands are using to get the most out of Twitter and become more creative and strategic with the platform.

How to win at customer service on Twitter blog header

How To Win At Customer Service on Twitter

Are you providing great customer service to connect with existing customers and find new ones on Twitter? Here are nine new methods that could help.

Good customer service on Twitter

10 Golden Rules for Providing Customer Service on Twitter

As you might expect with a Twitter Monitoring tool, the majority of our customer service occurs on Twitter. A tweet is often the first thing that alerts us to a customer query and this means we have to be ‘always on’ to ensure that we are providing the best customer service possible. A recent study […]