Good customer service on Twitter

10 Golden Rules for Providing Customer Service on Twitter

As you might expect with a Twitter Monitoring tool, the majority of our customer service occurs on Twitter. A tweet is often the first thing that alerts us to a customer query and this means we have to be ‘always on’ to ensure that we are providing the best customer service possible. A recent study […]

twitter changes for 2014

Changes on Twitter: what business users need to know

Twitter claims that not a day goes by where it doesn’t test at least one new feature and the channel has been rolling out major layout and design changes since the beginning of the year. Add this to recent changes on other social sites and we think you’ll agree that it can be difficult for […]

Business towers

How to: use Twitter in B2B marketing

Even if you’ve been using Twitter for a while, it’s still important to stay up to date with the latest developments and industry ‘best practises’. Yet while many users are B2B marketers like ourselves, many examples of ‘best industry practice’ are geared towards B2C marketing. Therefore we decided to provide our best industry tips for using […]

How to craft the perfect tweet image

How to Craft the Perfect Tweet

Twitter is the perfect platform for communicating and engaging with a global audience. With 200 million active users posting more than 400 million tweets a day, the opportunities for businesses and brands are colossal. The down side is that everyone knows this. So, in order to stand out in a crowded market place, companies need to […]