"social-media-mangement" Posts

Marketing in the moment: the how and why of realtime monitoring

Real-time monitoring: How to do it and why it matters

Do you ever see a timely tweet from a competitor brand and think ‘why didn’t we do that?’. Or an angry request from a customer, made worse by a delayed response? These are just some of the reasons why real-time monitoring is becoming increasingly important for brands who use social platforms such as Twitter. With […]

Banner for the blogpost how to manage a social media crisis with Twilert

How to manage a social media crisis with Twilert

Twilert is designed to monitor your Twitter presence around the clock, but will also aid you should you ever find yourself in the face of a social media crisis. HMV, British Gas and Kitchenaid are just some of the brands who have found themselves in the type of social media crisis that we would all […]